Transaction PaymentID/Memo/Tag (optional)Īfter submitting requests, users can log in to their Binance account and check the status of their requests through the support page (or just check their email).Transaction Address (or “none” if they don’t have one).
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Type of withdrawal issue (withdrawal missing, not receiving a confirmation email, how to withdraw, withdraw to the wrong address, forgot or wrong tag/memo/PaymentID, other withdrawal issue).Some of these issue types include their own sub-issue types for further specificity and each issue type has its own required fields that users must fill out before submitting a request.įor example, if users need help with Binance withdrawals they should have the following information ready if they want to request customer support: Google Authenticator (two-factor authentication or 2FA).Users are able to contact Binance by submitting a support ticket, which will be answered via email.īinance recommends that users pick the right Issue Type when submitting a ticket to expedite the customer service process. Here are the ways in which you can contact Binance. With such popularity comes a ton of users who want to contact Binance (BNB) for support and other issues. Altcoins are alternative cryptocurrencies that aren’t Bitcoin.
It is especially known for the vast number of altcoin pairings, which number in the hundreds. Though Binance (BNB) is less than a year old, it has rapidly risen through the ranks of cryptocurrency exchanges to become the #1 cryptocurrency exchange by 24-hour trading volume.
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